A division of James River Bus Lines
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Customer Feedback

Thank you for traveling with us. Please take a moment to answer a few questions designed to help us improve our service.

Trip Details

  
Date of Trip:
Destination:
Charter Number:
   

Driver
Did the driver arrive on time? Yes   No
Was the driver courteous? Yes   No
Did the driver have directions to the destination? Yes   No
Did the driver help passengers off of the bus and with their luggage? Yes   No
Overall, how would you rate the driver’s performance?
(1) Poor    (2) Below Average    (3) Satisfactory    (4) Good    (5) Excellent   
Additional comments about the driver:

Vehicle
Was the vehicle clean inside and outside? Yes   No
Were the seat cushions secured? Yes   No
Was the restroom well supplied? Yes   No
Were there any mechanical problems? Yes   No
Overall, how would you rate the condition of the vehicle?
(1) Poor    (2) Below Average    (3) Satisfactory    (4) Good    (5) Excellent   
Additional comments about the Vehicle:

Salesperson
Was the salesperson polite? Yes   No
Was the salesperson prompt in responding to you? Yes   No
Did he/she provide you will all the information requested? Yes   No
Overall, how would you rate the Salesperson?
(1) Poor    (2) Below Average    (3) Satisfactory    (4) Good    (5) Excellent   
Additional comments about the Salesperson:

General
We welcome any additional comments or suggestions that might help us serve you better in the future.
  
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